Printer Online But Not Printing

Printer Online But Not Printing

  • Home
  • Printer Shows Online But Not Printing

Sometimes your printer might be online but won’t be printing. To solve the issue, make sure your computer and printer are turned on. Also, both devices should be connected to each other using a wired or wireless connection. In the case of a wireless connection, your wireless router could well be the reason behind the issue. On the other hand, if the printer and computer are connected using a wired connection, then the Ethernet or USB cable might be damaged. But you can come to a conclusion and fix the issue only if you inspect other factors as well. So, if Printer Online But Not Printing, make use of the troubleshooting steps given on this page to make it print again.

Clearing The Printer Queue

  • The printing problem usually occurs when the user keeps on clicking the print button even when there are several issues related to the paper loaded on the printer, ink level, etc., which leads the printer queue to get filled as Windows keeps on storing each print command from the user.
  • Apart from this, a non-reliable data cable can fill your print queue as well.
  • You can clear the printer queue through the control panel or via command prompt.
  • Turn on your PC and right-click on the Start icon. Type control panel in the search bar and press Enter.
  • After opening the control panel window, go to the search bar, type printers, and press Enter. Now click on View devices and printers.
Printer Shows Online But Not Printing

You will see all the printers that are connected to your PC.

Printer Won't Print But Online
  • Right-click on your printer and a pop-up dialog box opens.
  • Click on the See what’s printing option. Now you will see all your previous print jobs that are stalled in the printer queue.
  • Go to the Printer menu and click Cancel All Documents. This will clear all the stalled print jobs from the printer queue.
  • You can also clear the printer queue using the Command Prompt on your PC.
  • Type command prompt in the Windows search bar.
  • From the search result, right-click on Command Prompt and select Run as Administrator.
Why My Printer Is Not Printing
  • You will see the command prompt window on your computer screen. Here type net stop spooler and press the Enter key.
  • Type del %systemroot%32\spool\printers\*/Q and press Enter.
  • At last, type net start spooler and press the Enter key.
  • Your screen will display the print spooler service was started successfully, which means the printer queue has been cleared.
  •  Now, check if your printer is online and printing.
Printer Not Printing But Shows Online

Downloading Full-Feature Printer Software :

  • Along with the physical connection between your PC and printer, the printer software plays a vital role in printing your documents on your printer from the computer.
  • So it is necessary to download the appropriate drivers from your printer’s manufacturer's website.
Printer Recognized But Not Printing
  • If your computer has automatically installed your printer’s drivers, then try to uninstall the current print drivers and install the full feature print drivers for your printer.
  • Right-click on the Start icon and type Devices and Printers in the search box.
  • In the Devices and printers window, right-click on your printer icon and click Remove Device.
  • Now, go to the official manufacturer site of your printer and download latest printer driver.
  • Install the printer driver and see if the issue has been fixed.
  • Still if you see that your printer shows online but not printing, then go to the next solution or visit printer not responding to fix the issue.
Printer Not Printing But Online

Updating Printer’s Firmware

  • Go to your printer's manufacturer website.
  • Enter your printer model and go to the support page.
  • Go to the downloads section, choose your OS, and then download the firmware for your printer.
  • If there is no firmware update listed, this means there is no update currently present for your printer.
  • Installed the downloaded printer firmware. While installing the firmware, the printer should be connected to the computer.
  • Now see whether the Printer Online But Not Printing issue is fixed & check that the printer is working properly.