Citizen Cx Setup

Citizen CX is a high performance and high portable printer. This printer can be used to perform event photography, theme park rides, Kiosk, studio photography, and wedding photography. The setup and connection configuration can be done quickly and easily on this Citizen printer. You can easily change the media size, load papers, and handle the ribbons of this printer. You can place the Citizen CX printer anywhere you want since it can fit into smallspace and is easy to relocate. The technology used in this printer is the Dye-sublimation thermal system with an overcoat. The minimum print resolution delivered by the Citizen CX printer is 300 dpi, and the maximum is 600 dpi. The connectivity interface compatible with the Citizen CX printer is USB 2.0 full speed.

The guided instructions given below will assist you in setting up your Citizen CX printer for the first time.

First of all, unpack the top opening of Citizen CX printer package.
Inside the printer package, you can find components such as printer unit, scrap box, ribbon cassette, paper holder, paper cassette, a power cord, CD of printer driver & user manual, safe operation guide, start-up guide, paper tray (optional).
The scrap box, ribbon cassette, paper holder, and paper cassette components will be placed inside the printer.
Now, remove all the protective tapes surrounding the Citizen CX printer.
After that, connect the Citizen CX printer to the power switch using the power cord.
Use a USB cable to connect your Citizen CX printer to the computer.
The USB cable is not provided with the printer package. So you have to get it from a trusted retail store.
Now, switch on your Citizen CX printer and the computer.
Before turning ON the Citizen CX printer, set the media preferences by following the instructions given below.
You have to take the mechanism unit out of the printer.
To do that, first release the Open Lever.
After that, you can easily remove the mechanism unit.
Now, locate the Paper Release Lever part and open it.
Take the scrap box followed by the entire paper cassette unit out of the Citizen CX printer.
Check if the paper roll is full.
After that, close the entire paper cassette unit followed by the scrap box.
You can also install a new roll of paper if the paper role is about to finish.
Refer to the pictorial representation available in the user guide to install the new roll of paper.
Make sure to set the scrap box correctly and close the cover.
If the scrap box is not fitted correctly, then there is a chance for an issue to occur.
Now, fit the paper tray to the Scrap Box.
After completing the hardware configuration, begin the software configuration.
Switch on your Citizen CX printer and the computer.
The detailed procedure on how to connect the Citizen CX printer to a computer are discussed below.
Read and proceed with the same. After completing the entire printer setup, try to perform a test print.

How To Connect Citizen Cx To Computer

The guided instructions given below will direct you to connect the Citizen CX printer to your computer.

First, check if you have configured the printer’s hardware setup correctly by referring to the quick setup guide available on this screen or in the printer’s user guide.
The Citizen CX printer is compatible with the USB cable connection.
Get a USB cable from a trusted online retail store since it is not provided with the printer package.
Connect the Citizen CX printer and your computer using the USB cable.
After connecting the USB cable between the printer and the computer, turn ON both the devices.
Now, insert the Citizen CX printer driver installation CD into your computer’s CD drive.
If your system is not compatible with the CD drive, then download the Citizen CX printer driver from the printer’s official site and open it.
As soon as the printer driver installation wizard opens, it will check for the available Citizen printer.
The detected Citizen printer will be displayed on the screen.
Confirm the detected Citizen printer by selecting it and follow the on-screen instructions to finish the driver installation on your system.
After completing the driver installation, finally, try to perform a test print operation to check the printer functions.
If an issue or problem has occurred while performing the Citizen CX printer driver installation, click the Call button provided on this screen to get remote assistance to resolve it.

Citizen Cx Driver Download

The Citizen CX printer driver is attached to the CD provided in the printer’s package. You can download the Citizen CX printer driver from this website. To download your Citizen CX printer driver from this site, locate and click the Driver Download button. As soon as you click the Driver Download button, the Citizen CX printer driver download process begins and wait for it to complete. Once the driver is downloaded successfully, open it and begin the software installation on your Windows or Mac system. You can also download the Citizen CX printer driver from the Citizen printer’s official site. To know how to do it, read the simple, quick steps given below and proceed with the same.

Citizen Cx Driver Windows

To download the Citizen CX printer driver from the Citizen printer’s official site for your Windows system, follow the guided instructions given below.

On your Windows system, launch the Google Chrome or Mozilla web browser.

Navigate to the search field of the web browser and click anywhere in it.

Type the URL code of the Citizen printer in the search field.

Press the Enter button on your printer’s keyboard.

Once you reach the Citizen printer’s official site, search for the Citizen CX printer and select it.

On the Citizen CX printer’s support page, locate and click the Drivers & Tools tab.

Choose the Photo from the Select category drop-down menu.

Similarly, select the printer type and your computer’s operating system from the provided drop-down menu.

Make sure to choose the Windows option from the select operating system drop-down menu.

After selecting all the preferences, click the Search button.
Now, a list of printer driver files available for the Windows system will appear on the screen.
Locate and select the printer driver file you wish to install on your Windows system.
Now, the printer driver download process for the selected one will start.
Wait for the selected printer driver to download.
Once it is done, open it and begin the software installation on your Windows system.
To get remote assistance in installing the Citizen CX printer driver on your Windows system, click the Call button available on this screen.

Driver Download

Citizen Cx Driver Mac

To download the Citizen CX printer driver for Mac, first, navigate to the Citizen printer’s official site.
Search for the Citizen CX printer in the product list and select it.
Locate and click the Drivers & Tools tab on the Citizen CX printer’s support page.
Now, the Drivers & Tools window will appear on your Mac system’s web browser screen.
Select the preferences from the drop-down menu and click the Search button.
The list of driver files that are compatible with the Mac system will be displayed on the screen.

From the displayed driver's list, select the driver file(s) that you want to install on your Mac system.
You can begin the driver installation once the download is completed.
Make sure to connect your Citizen CX printer to the Mac system using a USB cable while performing the driver installation.
Ensure that the Citizen CX printer is turned ON during the entire driver installation process.
Complete the driver installation by following the on-screen instructions.
Finally, try to perform a test print to check your Citizen printer’s functions.

Citizen Cx Manual Download

The user guide for the Citizen CX printer is attached to the CD provided with the printer. If the user guide CD is damaged or lost, then you can download the PDF file of the user guide from the Citizen printer’s official site or this site. To download the Citizen CX printer’s user guide from this site, locate and click the Manual Download button available on this screen. As soon as you click it, the user guide of the Citizen CX printer will start to download. Once it is done, you can open the downloaded user guide file on your system’s PDF viewer.

Manual Download

How To Solve Citizen Cx Paper Jam Error

If a paper jam has occurred on your Citizen CX printer while performing the print operation, perform the simple steps given below to remove the jammed paper from the printer.

Open the top cover of the printer.
Locate the jammed paper and remove it slowly using your hands.
If the jammed paper is wrinkled or partially printed, then cut it off using scissors.
Make sure that the printer is not printing over an already printed area.
If the Citizen printer prints over the printed area, then there is a chance for the ribbon to stick, and as a result, the paper jam issue occurs again.

Now, take the scrap box and check if the paper jam has occurred.
If so, remove the jammed paper from it and rewind the paper.
You can remove the printed, wrinkled, or inferior paper by cutting it off using the scissors.
After removing all the jammed paper from your Citizen printer, try to perform a print operation.
If the paper jam issue persists, then contact our technical experts by clicking the Call button available on this screen.

Ribbon Caught Into Citizen Cx

If your Citizen CX printer’s ribbon is caught inside the printer, then read the instructions given below to clear this issue.

Locate the ribbon that caught inside the mechanism and cut it off using scissors.
Make sure to remove the caught ribbon completely.
Even a piece of ribbon inside the mechanism may affect the print quality of the printer.
If the piece of ribbon is left inside the mechanism, then perform the cleaning the platen roller by following the instructions given below.
Get a clean, soft cloth. Dip the soft cloth inside ethyl alcohol.
Now, wipe the platen roller using the soft cloth soaked in ethyl alcohol.

After cleaning, wait for a few minutes for the platen roller to dry.
You can re-attach the ribbon using cellophane or a similar tape.
After re-attaching, rotate the ribbon several times until it fits correctly.
Once the ribbon is released from the mechanism, try a test print to check the printer functions.
To get remote assistance in handling your printer, click the Call button available on this screen.