Printer Recognized As Unknown Device

How To Solve Printer Recognized As Unknown Device?

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If your printer recognized as unknown device on your Windows computer, you cannot print or scan remotely. To fix this problem, follow the below-mentioned troubleshooting steps.

Solution 1: Remove and reinstall the printer driver

  • On your Windows computer, click the Start menu available at the bottom-left corner of the screen.
  • Type ‘control panel’ in the search panel and hit the Enter key.
  • From the search result, double-click the Control Panel app.
  • Click on Devices and Printers, and then when you see the devices listed, delete the printer driver that is being detected as an unknown device.
  • Alternately, you can also run the printer driver uninstaller tool to remove the driver installed on your computer.
  • After removing the printer driver, restart your computer and reinstall the latest version of the printer driver using the Windows built-in printer driver or by downloading the driver package from your printer’s official site.

Solution 2: Delete the printer driver and reinstall it using the INF file

  • On your Windows computer, open the Control Panel app.
  • Click on Devices and Printers and delete the printer recognized as unknown device.
  • Run the printer driver uninstaller to remove the printer driver installed on your computer.
  • Next, download the INF file and navigate to the devices and Printers window.
  • Choose your printer’s icon and click the Print server properties menu at the top.
  • In the Printer Server Properties window, click the Drivers tab and select the Change Driver Settings button. If it is not available, click the Add button.
  • In the Add Printer Driver Wizard window, click Next and choose your processor.
  • Next, click the Have Disk button and select Browse to choose your INF file.
  • Once selected, follow the on-screen prompts to complete the driver installation.
  • Finally, connect your printer to the computer using a standard USB cable and check if the printer recognized as unknown device problem has been resolved.