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Citizen Cx-w Setup

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Citizen Cx-w Setup

Citizen CX-W is a photo printer that supports the High quality and High-speed print mode. The print capacity of the Citizen CX-W printer is 110 sheets per roll. Carry out the simple procedure provided on this web page to set up the Citizen CX-W printer.

Step 1 - Unpacking the Citizen CX-W printer

  • Ensure that the following accessories are included in the printer box.
  • Ribbon cassette
  • Paper holder
  • Paper holder
  • Power cord
  • Installation CD
  • User Manual
  • Start-up Guide

Step 2 - Power connection

  • The power cord’s one end needs to be connected to the power plug socket of the Citizen CX-W printer.
  • Ensure that you have plugged the other end of the power cord into an electrical socket.

Step 3 - Connection

  • If you want to connect the Citizen CX-W printer to your computer, the printer and the computer must be turned off.
  • The USB cable’s one end should be plugged into the computer.
  • Now, you must connect the other end of the USB cable to the power source.
  • Before proceeding with further steps, ensure that both the computer and the Citizen CX-W printer are powered up.

Step 4 - Media setting

  • After releasing the open lever, pull the mechanism unit of the Citizen CX-W printer.
  • Push the paper release lever to open and then take the scarp box out of the Citizen CX-W printer.
  • Gently, take out the paper cassette unit and place the new paper roll on the paper holder.
  • Note: There should be no gaps present between the paper and the paper holder.
  • Insert the paper back holder back into the paper cassette of the Citizen CX-W printer.
  • Now, you have to place the paper cassette in the printer and set the scarp box correctly.
  • After closing the front cover of the Citizen CX-W printer, place the new ribbon in the ribbon cassette.
  • Finally, close the mechanism unit of the Citizen CX-W printer.

How To Connect Citizen Cx-w To Computer

  • Ensure that the Citizen CX-W printer and your computer are turned off.
  • Attach a USB cable to establish a connection between the USB port of the computer and the rear side of the Citizen CX-W printer.
  • Find the Power switch is present at the rear side of the printer.
  • Turn on the Power switch. This will power up the Citizen CX-W printer.
  • Make sure to turn on the computer.

Citizen Cx-w Driver Download

To perform the printing function from your computer, you have to download and install the printer driver. The Citizen CX-W printer driver can be downloaded from its official website or on this web page. The steps to download and install the Citizen CX-W printer driver are provided on our web page. To download the printer driver from our web page, click the Driver Download link. Now, the Citizen CX-W printer will be saved in the Downloads folder.

Citizen Cx-w Driver Windows

    Downloading the Citizen CX-W printer driver on your Windows computer

  • Go to your Windows computer, launch the default web browser, and visit the official Citizen website.
  • Search for the Driver & Tools tab and then click it.
  • Select the Photo option from the Select Category drop-down menu and then choose the CX-W printer from the Select Printer drop-down list.
  • Ensure that you have selected the Windows Operating System from the Select Operating System drop-down menu.
  • As soon as you select the Search option, the Citizen CX-W printer driver will be shown on the screen.
  • Click the Windows Driver link. This will download the Citizen CX-W printer driver on the Windows computer.
  • The Windows Driver is compatible with the Windows 10, 8, and 7 Operating Systems.

Installing the Citizen CX-W printer driver on the Windows computer

  • Find the downloaded Citizen CX-W printer driver in the Downloads folder and then double-click it to start the installation process.
  • If needed, read and review the license agreement of the Citizen software.
  • Proceed with the on-screen step-by-step guidelines to complete the installation process of the Citizen CX-W printer driver on the Windows computer.
Driver Download

Citizen Cx-w Driver Mac

The steps to download and install the Citizen CX-W printer on your Mac computer are given below.

  • Go to your Mac computer and then launch any one of the following web browsers.
  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Visit the official Citizen website and click the Driver & Tools tab. Check if you have selected the Photo option from the Select Category menu.
  • The CX-W printer must be selected from the Select Printer drop-down menu.
  • Choose the Mac OS-X option from the Select Operating System drop-down list.
  • The available printer drivers for the Mac computer are Mac Driver does not support Catalina and macOS Driver.
  • Click the preferred printer driver. Now, the Citizen CX-W printer driver will be saved in the default download location, i.e., Downloads folder.
  • The downloaded file is saved as .dmg.
  • Search for the downloaded printer driver and click it to start the installation process.
  • Agree with the license agreement of the printer software.
  • If prompted, establish a connection between the Citizen CX-W printer and the Mac computer.
  • Continue with the guidelines that appear on the screen to finish the installation process of the Citizen CX-W printer on the Mac computer.

Citizen Cx-w Manual Download

User Manual contains information about setting up the printer, troubleshooting, and cleaning of the platen roll. User Manual of the Citizen CX-W printer can be downloaded either from our website or the official Citizen website. To get a soft copy of User Manual, open a web browser and then visit the printer manufacturer website. Find the Manuals and Datasheets tab and click it. After selecting the Photo option from the Select Category menu, choose the CX-W printer from the Select Printer drop-down menu. User Manual of the Citizen CX-W printer will appear on the screen once you click the Search button. Click the PDF link next to User Manual and then select the Download icon. This will download the soft copy of User Manual of the Citizen CX-W printer on your computer. If needed, click the Print icon to get a hard copy of User Manual. The downloaded manual will be saved as PDF in the English language. The alternative way of downloading tghe User Manual of the Citizen CX-W printer is by clicking the Manual Download link available on this web page.

Manual Download

Citizen Cx-w Led Flashes

  • In Citizen printers, the LED flashes whenever an error occurs. 
  • Citizen Systems designed the Citizen CX-W printer with four LEDs, namely Power, Ribbon, Paper, and Error.
  • The Power LED will flash only when Head Cool Down takes place.
  • The solution for the Power LED flash is to cool off the head. 
  • It was programmed to set the printer automatically to run the Auto-recovery mode whenever this error occurs.
  • The "Ribbon LED" flash indicating that the ribbon is empty.
  • You can resolve this error by merely fixing a new roll of ribbon into the Citizen printer.
  • The "Paper LED" will flash when the paper is empty or if the door is not closed.
  • Check if the printer door is open and close the door to stop the "Paper LED" flashing.
  • If the paper is empty, install a new paper roll into the machine by referring to the user guide.
  • The "Error LED" flashes whenever the door is open, or if the door is opened without any paper, or when the scrap box is out from the machine.
  • To resolve the error, you need to set the paper correctly and close the mechanism unit.
  • If the scrap box is missing inside the printer, install it back and close the mechanism unit to stop the "Error LED" flashing. 

How To Solve Citizen Cx-w Paper Jam Error

Carry out these steps to resolve the paper jam error in Citizen CX-W printer:

  • If the paper is jammed inside the machine, the printer indicates the error by flashing the Power, Paper, and Error LEDs at the same time.
  • You need to free the paper inside the machine and set it correct to rerun the printer.
  • Turn off the computer and unplug the printer's power cord.
  • Pull out the mechanism unit safely by placing the printer flat.
  • Remove the ribbon cassette gently without disturbing any other parts.
  • Clear the paper bits or media inside the unit if the paper is jammed.
  • Pull out the paper and cut off the wrinkled part using the scissors.
  • Printing with the wrinkled paper will affect the printer ribbon as well as the print quality.
  • Remove the scrap box and rewind the paper correctly.
  • Cut the paper with parallel edges and re-fix it to the machine.
  • Avoid damaging the edges of the printer while re-fixing it to the machine and ensure that no papers are wrinkled.
  • If you left any wrinkled papers inside the printer, it would cause a paper jam again. 
  • Now, turn on your Citizen printer back after connecting the printer's power cord to the wall outlet.
  • Return the cutter blade to its working position and check if the paper jam occurs again.

Ribbon Caught Into Citizen Cx-w

Carry out these steps to remove the ribbon that is jammed in the Citizen CX-W printer:

  • If the ribbon is jammed in your Citizen printer, the Power, Ribbon, and Error LEDs on the printer will flash, indicating the ribbon error.
  • The first and foremost step is to turn off your Citizen printer and unplug the power cord.
  • Pull out the mechanism unit out from the printer and remove the ribbon cassette.
  • Cut off the wrinkled ribbon and remove any ribbon left inside the mechanism unit.
  • The cut-off ribbons inside the printer will cause poor print quality in the future.
  • Reattach the ribbon with the help of cellophane or tape and rotate the up-take ribbon until the tape side disappears.
  • Ensure that there is no slack side in the ribbon before installing it to the machine.
  • Now, power up the printer after connecting the printer's power cord to the electrical supply.
  • Try a test print and check the print quality.
  • If the print quality is poor, try cleaning the platen roller by referring to the user guide that comes with the product package.
  • If the problem persists, contact our technical experts by clicking the Call button available on this screen.