Citizen Cx-w Setup

Downloading the Citizen CX-W printer driver on your Windows computer

Go to your Windows computer, launch the default web browser, and visit the official Citizen website.
Search for the Driver & Tools tab and then click it.
Select the Photo option from the Select Category drop-down menu and then choose the CX-W printer from the Select Printer drop-down list.
Ensure that you have selected the Windows Operating System from the Select Operating System drop-down menu.
As soon as you select the Search option, the Citizen CX-W printer driver will be shown on the screen.

• Click the Windows Driver link. This will download the Citizen CX-W printer driver on the Windows computer.
• The Windows Driver is compatible with the Windows 10, 8, and 7 Operating Systems.

Installing the Citizen CX-W printer driver on the Windows computer

• Find the downloaded Citizen CX-W printer driver in the Downloads folder and then double-click it to start the installation process.
• If needed, read and review the license agreement of the Citizen software.
• Proceed with the on-screen step-by-step guidelines to complete the installation process of the Citizen CX-W printer driver on the Windows computer.

• Go to your Mac computer and then launch any one of the following web browsers.
• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Safari
• Visit the official Citizen website and click the Driver & Tools tab. Check if you have selected the Photo option from the Select Category menu.
• The CX-W printer must be selected from the Select Printer drop-down menu.
• Choose the Mac OS-X option from the Select Operating System drop-down list.
• The available printer drivers for the Mac computer are Mac Driver does not support Catalina and macOS Driver.

• Click the preferred printer driver. Now, the Citizen CX-W printer driver will be saved in the default download location, i.e., Downloads folder.
• The downloaded file is saved as .dmg.
• Search for the downloaded printer driver and click it to start the installation process.
• Agree with the license agreement of the printer software.
• If prompted, establish a connection between the Citizen CX-W printer and the Mac computer.
• Continue with the guidelines that appear on the screen to finish the installation process of the Citizen CX-W printer on the Mac computer.

• In Citizen printers, the LED flashes whenever an error occurs. 
• Citizen Systems designed the Citizen CX-W printer with four LEDs, namely Power, Ribbon, Paper, and Error.
• The Power LED will flash only when Head Cool Down takes place.
• The solution for the Power LED flash is to cool off the head. 
• It was programmed to set the printer automatically to run the Auto-recovery mode whenever this error occurs.
• The "Ribbon LED" flash indicating that the ribbon is empty.
• You can resolve this error by merely fixing a new roll of ribbon into the Citizen printer.

• The "Paper LED" will flash when the paper is empty or if the door is not closed.
• Check if the printer door is open and close the door to stop the "Paper LED" flashing.
• If the paper is empty, install a new paper roll into the machine by referring to the user guide.
• The "Error LED" flashes whenever the door is open, or if the door is opened without any paper, or when the scrap box is out from the machine.
• To resolve the error, you need to set the paper correctly and close the mechanism unit.
• If the scrap box is missing inside the printer, install it back and close the mechanism unit to stop the "Error LED" flashing. 

How To Solve Citizen Cx-w Paper Jam Error

Carry out these steps to resolve the paper jam error in Citizen CX-W printer:

• If the paper is jammed inside the machine, the printer indicates the error by flashing the Power, Paper, and Error LEDs at the same time.
• You need to free the paper inside the machine and set it correct to rerun the printer.
• Turn off the computer and unplug the printer's power cord.
• Pull out the mechanism unit safely by placing the printer flat.
• Remove the ribbon cassette gently without disturbing any other parts.
• Clear the paper bits or media inside the unit if the paper is jammed.
• Pull out the paper and cut off the wrinkled part using the scissors.
• Printing with the wrinkled paper will affect the printer ribbon as well as the print quality.
• Remove the scrap box and rewind the paper correctly.
• Cut the paper with parallel edges and re-fix it to the machine.
• Avoid damaging the edges of the printer while re-fixing it to the machine and ensure that no papers are wrinkled.
• If you left any wrinkled papers inside the printer, it would cause a paper jam again. 
• Now, turn on your Citizen printer back after connecting the printer's power cord to the wall outlet.
• Return the cutter blade to its working position and check if the paper jam occurs again.

Ribbon Caught Into Citizen Cx-w

Carry out these steps to remove the ribbon that is jammed in the Citizen CX-W printer:

• If the ribbon is jammed in your Citizen printer, the Power, Ribbon, and Error LEDs on the printer will flash, indicating the ribbon error.
• The first and foremost step is to turn off your Citizen printer and unplug the power cord.
• Pull out the mechanism unit out from the printer and remove the ribbon cassette.
• Cut off the wrinkled ribbon and remove any ribbon left inside the mechanism unit.
• The cut-off ribbons inside the printer will cause poor print quality in the future.
• Reattach the ribbon with the help of cellophane or tape and rotate the up-take ribbon until the tape side disappears.
• Ensure that there is no slack side in the ribbon before installing it to the machine.
• Now, power up the printer after connecting the printer's power cord to the electrical supply.
• Try a test print and check the print quality.
• If the print quality is poor, try cleaning the platen roller by referring to the user guide that comes with the product package.
• If the problem persists, contact our technical experts by clicking the Call button available on this screen.